Refund and Reshipment Policy | Chemo Research Hub
At Chemo Research Hub, we are committed to providing high-quality research chemicals and exceptional customer service. Our refund and reshipment policy is designed to ensure your satisfaction and address any concerns you may have regarding your order.
Policy at a Glance
- Refund Request Timeframe: 7 days
- Reshipment Request Timeframe: 30 days
- Refund Processing Time: 10 business days
- Returns Accepted: No (unopened items only)
Refund Policy
Due to the nature of our products, we do not accept returns or provide refunds for any opened or used items. However, if you receive a defective product or if an error was made with your order, please contact us within 7 days of receiving your shipment.
Eligibility for Refund
To be eligible for a refund, you must provide:
- Proof of purchase
- A description of the issue with the product
- Photos of the defective product (if applicable)
Refund Process
If your request is approved, we will initiate a refund to your original method of payment within 10 business days.
Please note that the time it takes for the refund to reflect in your account depends on your payment provider and may take an additional 3-5 business days to process after we initiate the refund.
Reshipment Policy
If your order is lost in transit or not delivered within the expected timeframe, please contact us within 30 days of your order date.
Eligibility for Reshipment
To qualify for reshipment, you must:
- Provide your order number
- Confirm that the shipping address provided at the time of order was correct
- Verify that sufficient time has passed for normal delivery based on the shipping method selected
Reshipment Process
Once we verify the details, we will reship your order at no additional cost to you.
We will make every effort to reship your order as quickly as possible. If the original products are no longer available, we may offer suitable alternatives or a refund at our discretion.
Conditions for Refunds and Reshipments
Please note the following conditions:
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Refunds and reshipments are only applicable for products purchased directly from Chemo Research Hub.
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Requests made after the specified timeframes will not be honored.
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In cases of suspected fraud or abuse of this policy, we reserve the right to deny refunds or reshipments.
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We may require additional documentation or evidence to support your claim before processing a refund or reshipment.
Contact Us
If you have any questions about our refund and reshipment policy, or if you need assistance, please contact our customer support team. We're here to help!
chemoresearchhub@gmail.com